Ana SayfaCancellation & Refund
Last updated: 23 Mayıs 2026 · v2.0
Cancellation & Refund Policy
Cancellation and refund processes for paid subscriptions.
1. Cancellation Policy
Users can cancel their purchased subscriptions at any time.
- Upon cancellation, the user can continue to use the service for the remainder of their billing period.
- No payment will be taken in the next renewal period.
- Cancellation can be done via user panel (Profile > Subscription) or via [email protected].
2. Refund Policy
KolayDonustur prioritizes customer satisfaction and processes refunds under the following conditions.
3. Eligible Conditions for Refund
7-Day Unconditional Refund
- First-time buyers of a paid subscription can request a refund without providing a reason within 7 days.
- Refund requests must be communicated via [email protected].
- The refund process is completed within 5-10 business days through the payment channel.
Refund Due to Technical Issues
- If a user cannot use the services due to a technical error and the issue cannot be resolved by support, a refund can be issued.
- A request explaining the issue or providing a screenshot must be sent to [email protected].
4. Non-Refundable Conditions
No refunds will be made in the following cases:
- If the user has exceeded the 7-day refund period
- If the user has violated the service terms knowingly or abusively
- If the user has fully utilized the service and the request is arbitrary
- If payment was made under a third-party campaign or discount
5. Refund Process
- The user submits a refund request via [email protected].
- Our support team reviews the request and responds within 3 business days.
- For approved requests, the fee is refunded via the payment channel within 5-10 business days.